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Quick answers for everyday decisions. Search or browse by topic — we reply within hours, not days.
Orders & Shipping
—How long does delivery take? Is COD available?+
2–4 days in metros, 4–6 days elsewhere. Free shipping over ₹999. COD available up to ₹5,000.
Where is my order? How do I track it?+
Use your order number (e.g. #ML1234) emailed at dispatch. Reply to that email and we'll share live tracking within hours.
When are Wall Clocks launching?+
Very soon — final sampling in progress. Join the waitlist on the Wall Clocks tile and we'll email you first with early-bird price.
Returns & Exchange
—What is your return policy?+
30-day hassle-free returns. Unused in original packaging. Email hello@marrowlane.com with order no. + reason — we arrange free pickup.
Can I return a washed or used bedsheet?+
Bedsheets can be tried once. If washed and faded or stained, we can't accept it — colour-locked care tips are in your parcel.
How long do refunds take?+
Prepaid: 2–3 business days to source account. COD: refund after inspection, 3–5 days. You'll get an email confirmation.
Product Care
—Will the bedsheets shrink, fade or pill?+
Pre-washed 144TC Glace cotton, reactive OEKO-TEX® dyes. Machine wash cold, tumble low — no shrinkage or fading for 20+ washes.
How should I wash Glace cotton?+
Cold wash, mild detergent, no bleach. Tumble low or line dry in shade. Iron low if needed — softness improves wash after wash.
Wall plates / roti box / jars — how many pieces in a set?+
Wall plates: set of 2–3 ready to hang. Roti box: single with lid. Jar & canister: sold individually (700 ml / 1 L). Small-batch, limited restocks.
Payments
—Which payment methods do you accept?+
UPI, Cards, NetBanking and COD via secure Razorpay. All payments are encrypted — we never store your card details.
Is there an extra charge for COD?+
No extra charge. COD available up to ₹5,000. For orders above, use prepaid — you'll still get free shipping over ₹999.
Try a different term — or email us.
Still unsure?
We reply within hours — every day. Include your order number for faster help.
