Last Updated: 12 September 2026
At Marrow Lane, we carefully pack every order and work with reliable delivery partners to ensure your purchases reach you safely and on time.
This Shipping & Delivery Policy explains how we process and deliver orders placed through marrowlane.in.
1. Where We Deliver
We currently deliver across India, subject to courier serviceability.
Some remote or restricted locations may have limited delivery availability. If your address is not serviceable, we will contact you using the details provided with your order.
International shipping is currently not available unless specifically stated on the Website.
2. Order Processing
Orders are processed after successful payment confirmation or confirmation of a Cash on Delivery order, where applicable.
Orders are generally processed within 1–2 business days.
During product launches, promotional campaigns, sale periods, public holidays, or periods of unusually high order volume, processing may take longer.
Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.
3. Delivery Timeline
Orders are generally delivered within 3–7 business days after dispatch, depending on the destination.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Local restrictions
- Transportation disruptions
- Operational circumstances beyond our control
The delivery timeline displayed at checkout, where available, should be treated as the most relevant estimate for your order.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
If Marrow Lane offers free shipping on an order, the applicable eligibility requirements will be displayed on the Website or during checkout.
Shipping charges may vary based on factors such as order value, delivery location, package characteristics, or promotional offers.
5. Order Tracking
Once your order has been dispatched, you will receive tracking information where available.
You can use the tracking link or tracking number provided by the delivery partner to check your shipment status.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
6. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Please ensure that:
- Your delivery address is correct.
- Your mobile number is reachable.
- Someone is available to receive the package when required.
If delivery cannot be completed because of an incorrect address, an unavailable recipient, refusal to accept the package, or other circumstances attributable to the recipient, the shipment may be returned to us.
Any re-shipping arrangement will be handled on a case-by-case basis.
7. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you notice an error, contact us immediately at:
We will make reasonable efforts to update the address before dispatch.
Once an order has been dispatched, we may not be able to change the delivery address.
8. Delayed Orders
Occasionally, an order may be delayed due to circumstances outside our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Courier disruptions
- Transportation delays
- Public holidays
- Government restrictions
- High shipping volumes
- Incorrect delivery information
- Other unforeseen circumstances
If your order is significantly delayed, contact us at hello@marrowlane.com with your order number and we will assist you in checking its status.
9. Lost or Missing Shipments
If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
We will coordinate with the relevant delivery partner to investigate the shipment.
Please provide your order number and any information relevant to the delivery.
10. Damaged Packages
If your package appears visibly damaged when delivered, we recommend taking photographs of the package before opening it.
If the product inside is damaged, defective, or incorrect, contact us at hello@marrowlane.com.
We may request photographs or videos of:
- The outer packaging
- Shipping label
- Product
- Damage or defect
This helps us investigate the issue and determine the appropriate resolution.
11. Partial Shipments
In some cases, products from a single order may be shipped separately.
This may happen because of product availability, fulfilment requirements, or operational reasons.
You may therefore receive separate tracking information for different items in the same order.
12. Cash on Delivery
Cash on Delivery ("COD") may be available for eligible orders and locations.
Availability may depend on factors such as:
- Delivery location
- Order value
- Product eligibility
- Courier availability
Where COD is available, the option will be displayed during checkout.
13. Shipping and Returns
Shipping an order to you and returning an order are separate processes.
If you need to return or exchange a product after delivery, the applicable terms are provided in our Returns & Exchanges Policy.
Any applicable return shipping charges will be clearly communicated in accordance with that policy.
14. Contact Us
For shipping and delivery questions:
Marrow Lane
Email: hello@marrowlane.com
Phone: +91 98765 43210
Please include your order number when contacting us about an existing order.
