Last Updated: 12 September 2026
We want you to be happy with your Marrow Lane purchase.
If you are not satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
This policy applies to purchases made through marrowlane.in.
1. Return & Exchange Window
You may request a return or exchange within 7 days of delivery.
The request must be submitted within the applicable return period.
Requests submitted after the return window may not be accepted, except where required under applicable law.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the product must generally be:
- Unused
- Unwashed
- Unworn
- In its original condition
- Free from stains, marks, damage, or alterations
- Returned with original tags and labels
- Returned with original packaging and accessories, where applicable
Products that have been used, washed, altered, damaged, or returned without required components may not qualify for a return or exchange, subject to applicable law.
3. How to Request a Return or Exchange
To request a return or exchange, contact us at:
Please provide:
- Order number
- Product name
- Reason for return or exchange
- Photographs or other information where requested
Our team will review the request and provide the next steps.
Please do not ship an item back to us before receiving return instructions from our team.
4. Exchange
Where an exchange is available, you may request an alternative eligible product, size, colour, or variant, subject to availability.
If the replacement product has a higher price, you may be required to pay the difference.
If the replacement product has a lower price, the applicable difference may be refunded or otherwise adjusted.
If the requested replacement is unavailable, we may offer another appropriate resolution.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
please contact us as soon as possible.
We may request photographs or videos to verify the issue.
If the issue is verified, Marrow Lane will provide an appropriate resolution, which may include a replacement, exchange, refund, or other remedy required under applicable law.
6. Products Not Eligible for Return
Certain products may not be eligible for return or exchange because of their nature, hygiene considerations, customisation, or other applicable restrictions.
Where a product is non-returnable, this will be clearly communicated on the product page or before purchase.
Nothing in this section limits any mandatory consumer right available under applicable law.
7. Return Shipping
For returns resulting from:
- A defective product
- A damaged product
- An incorrect product being delivered
Marrow Lane will arrange or bear the applicable return shipping cost, subject to verification.
For customer-initiated returns for reasons such as change of mind, incorrect selection, or other non-defect reasons, the applicable return shipping cost will be communicated at the time of the return request.
We will not impose a return shipping charge that has not been disclosed where disclosure is required by applicable law.
8. Return Inspection
Once the returned product reaches us, it may be inspected to verify its condition and eligibility.
A refund or exchange will be processed after the return has been approved.
If the returned product does not meet the conditions of this policy, we may reject the return, subject to applicable law.
9. Refunds After an Approved Return
Once a return is approved, the applicable refund will be initiated through the original payment method or another appropriate payment method.
The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or payment provider.
For detailed information about refund processing, please refer to our Refund Policy.
10. Cash on Delivery Orders
For eligible returns on Cash on Delivery orders, refunds may be processed through an electronic payment method such as bank transfer or UPI.
You may be asked to provide accurate payment details for processing the refund.
11. Sale and Promotional Products
Products purchased during a sale or promotional campaign remain subject to the applicable return and exchange conditions communicated at the time of purchase.
Certain promotional or final-sale products may be excluded from returns or exchanges where this is clearly disclosed before purchase.
12. Return of Multiple Products
If you are returning multiple products from the same order, each product must individually satisfy the applicable return conditions.
Partial returns are permitted where the products are otherwise eligible.
13. Return Abuse
We reserve the right to investigate unusual or potentially fraudulent return activity.
Where permitted by law, we may restrict or refuse future return requests where there is evidence of fraud, abuse, product misuse, or repeated violation of this policy.
This does not affect legitimate consumer rights under applicable law.
14. Consumer Rights
Nothing in this policy is intended to remove, restrict, or override any consumer right or remedy available under applicable Indian law.
Indian e-commerce rules require businesses to clearly disclose their return, refund, exchange, delivery and return-shipping terms.
The Department of Consumer Affairs continues to administer the Consumer Protection Act and related e-commerce rules.
15. Contact Us
For returns and exchanges:
Marrow Lane
Email: hello@marrowlane.com
Phone: +91 98765 43210
Customer Care:
Monday – Saturday
10:00 AM – 6:00 PM
Please include your order number whenever contacting us about a return or exchange.
