Last Updated: 12 September 2026

Welcome to Marrow Lane.

These Terms of Service ("Terms") govern your access to and use of marrowlane.in (the "Website") and your purchase of products from Marrow Lane.

By accessing our Website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

In these Terms, "Marrow Lane", "we", "us", and "our" refer to Marrow Lane, and "you" and "your" refer to the person accessing the Website or purchasing our products.

1. About Marrow Lane

Marrow Lane is an online home and living store offering products through our Website.

We reserve the right to update, modify, suspend, or discontinue any part of the Website, products, services, or features at any time without prior notice, subject to applicable law.

2. Eligibility

By using this Website or placing an order, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the Website only for lawful purposes.
You will not use the Website in a manner that could damage, disable, overburden, or interfere with its operation.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices, and other information displayed on the Website are accurate.

However, there may be minor variations in:

Colour and appearance due to screen settings and photography
Texture, finish, pattern, or material
Product dimensions due to manufacturing tolerances
Product appearance between different production batches

Such reasonable variations do not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

All products are subject to availability.

A product displayed on the Website may become unavailable before or after you place an order.

If we are unable to fulfil an order due to inventory or availability issues, we may cancel the affected order and provide an applicable refund.

We will communicate with you using the contact information provided during checkout.

5. Pricing and Taxes

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by us, except where required by law or where the order contains an obvious pricing or technical error.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

6. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted if we subsequently identify:

A product availability issue
A pricing or listing error
A payment issue
A suspected fraudulent transaction
An address or delivery issue
A technical error
Any other legitimate reason preventing fulfilment

If we cancel an order after payment has been received, we will process the applicable refund.

7. Payment

Payments may be processed through third-party payment providers available on our Website.

You agree to provide accurate and valid payment information.

We do not guarantee that every payment method will be available at all times.

If a payment fails, is reversed, disputed, or is otherwise not successfully completed, we may suspend or cancel the associated order.

8. Shipping and Delivery

We deliver orders to serviceable locations within India, subject to courier availability and applicable restrictions.

Estimated delivery timelines displayed on the Website are indicative and may vary depending on:

Delivery location
Product availability
Courier or logistics partner
Weather conditions
Public holidays
Operational disruptions
Events outside our reasonable control

Once an order has been handed over to our delivery partner, delays caused by the courier or circumstances outside our reasonable control may occur.

For detailed information regarding delivery, please refer to our Shipping Policy.

9. Returns and Exchanges

Returns and exchanges are subject to our Returns & Exchanges Policy.

Depending on the product and circumstances, eligibility may be subject to conditions including:

The applicable return window
Product condition
Original packaging
Tags or accessories
Proof of purchase
Whether the product has been used, washed, damaged, or altered

We reserve the right to reject a return or exchange where the applicable policy requirements have not been satisfied, subject to your rights under applicable law.

10. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the circumstances.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

For complete information, please refer to our Refund Policy.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs, videos, packaging information, order details, or other information necessary to investigate the issue.

Where the claim is found to be valid, we will provide an appropriate resolution in accordance with our applicable policies and applicable law.

12. Promotional Offers

From time to time, Marrow Lane may offer discounts, promotional codes, campaigns, bundles, or other promotional offers.

Unless expressly stated otherwise:

Promotional offers cannot be combined.
Offers may be subject to specific eligibility conditions.
Promotional codes may have expiry dates or usage limitations.
We reserve the right to withdraw or modify an offer where permitted by law.

Any specific terms communicated with a promotional offer will apply to that offer.

13. Intellectual Property

All content available on the Website, including but not limited to:

Brand name and logo
Product photographs
Graphics
Illustrations
Website design
Text
Product descriptions
Videos
Icons
Layouts
Other original materials

is owned by or licensed to Marrow Lane and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

You may access and use the Website for personal, non-commercial purposes in accordance with these Terms.

14. User Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to Marrow Lane, you represent that:

You have the right to submit the content.
The content does not violate any applicable law or third-party rights.
The content is not fraudulent, misleading, abusive, defamatory, or otherwise unlawful.

By submitting content, you grant Marrow Lane a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

15. Prohibited Activities

You agree not to:

Use the Website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with the Website's operation or security.
Introduce malicious software or harmful code.
Use automated systems to scrape or copy substantial portions of the Website without permission.
Attempt to obtain products through fraudulent means.
Provide false or misleading information.
Misuse promotional codes or offers.
Impersonate another person or entity.
Violate the intellectual property rights of Marrow Lane or any third party.

We may restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

16. Third-Party Services

Our Website may use third-party services for functions including:

Payment processing
Shipping and logistics
Website hosting
Analytics
Marketing
Customer communication
Security
Customer support

Your use of certain third-party services may also be subject to their own terms and policies.

Marrow Lane is not responsible for the independent terms, policies, availability, or actions of third-party service providers.

Our store is powered by Shopify, which provides ecommerce infrastructure and checkout functionality. Shopify's own terms govern its relationship with merchants and do not replace these Terms governing your purchase from Marrow Lane.

17. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

Available
Error-free
Secure
Uninterrupted
Free from viruses or other harmful components

Temporary interruptions may occur because of maintenance, technical issues, service-provider outages, or circumstances outside our reasonable control.

18. Disclaimer

To the extent permitted by applicable law, Marrow Lane does not guarantee that the Website or all information available through it will always be complete, accurate, current, or uninterrupted.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Marrow Lane will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of third-party rights.

This provision does not limit any rights or remedies available to consumers under applicable law.

21. Force Majeure

Marrow Lane will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Epidemics or pandemics
War or civil unrest
Government restrictions
Strikes
Transportation disruptions
Network or infrastructure failures
Courier disruptions
Other events beyond our reasonable control

We will make reasonable efforts to resume affected services as soon as reasonably possible.

22. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using the Website, you acknowledge that you have read our Privacy Policy.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to any consumer rights and dispute-resolution mechanisms available to you under applicable law.

25. Consumer Rights

Nothing in these Terms is intended to take away or restrict any rights available to consumers under applicable Indian law.

Marrow Lane will comply with applicable consumer protection, e-commerce, data protection, taxation, and other laws and regulations governing its business.

India's Department of Consumer Affairs specifically provides the Consumer Protection (E-Commerce) Rules under the Consumer Protection Act framework.