Last Updated: 12 September 2026
At Marrow Lane, we carefully pack every order and work with trusted delivery partners to get your purchases to you safely.
This Shipping & Delivery Policy explains how orders placed through marrowlane.in are processed and delivered.
1. Where We Deliver
We currently deliver orders across India, subject to the serviceability of the delivery address.
Some locations, including remote areas, may have limited or no courier service. If your address is not serviceable, we will contact you using the information provided at checkout.
At this time, international shipping is not available unless specifically stated on the Website.
2. Order Processing
Orders are processed after successful payment confirmation or, where applicable, confirmation of a Cash on Delivery order.
Orders are generally processed during our business days.
Processing time may vary depending on:
- Product availability
- Order volume
- Promotional campaigns
- Public holidays
- Product-specific requirements
- Other operational circumstances
You will receive an order confirmation after your order is successfully placed.
Once your order is dispatched, we will provide shipping/tracking information where available.
3. Delivery Timelines
The estimated delivery date or delivery timeframe shown during checkout is the best available estimate for your order.
Actual delivery time may vary depending on:
- Your delivery location
- Courier availability
- Weather conditions
- Public holidays
- Local restrictions
- Transportation disruptions
- Unforeseen operational circumstances
A delivery estimate is therefore not a guaranteed delivery date unless expressly stated otherwise.
For the most accurate estimate, please refer to the delivery information displayed during checkout.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order value
- Product type
- Package weight or dimensions
- Promotional offers
Where free shipping is offered, the applicable eligibility requirements will be displayed on the Website or during checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking link or tracking number through email, SMS, WhatsApp, or another available communication channel.
You can use the tracking information provided by the delivery partner to check the status of your shipment.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Please ensure that:
- Your delivery address is accurate.
- Your phone number is reachable.
- Someone is available to receive the package where required.
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the recipient, the shipment may be returned to us.
Additional shipping charges may apply if a shipment needs to be re-dispatched, where permitted under applicable law and our policies.
7. Incorrect Delivery Information
Please carefully review your shipping address and contact information before placing your order.
If you realise that you have entered an incorrect address, contact us immediately at:
We will make reasonable efforts to update the address before dispatch.
Once an order has been dispatched, we may not be able to change the delivery address.
8. Delayed Deliveries
While we work with our delivery partners to meet estimated delivery timelines, delays can occasionally occur.
Delays may result from:
- Weather
- Natural disasters
- Transportation disruptions
- High order volumes
- Public holidays
- Courier operational issues
- Government restrictions
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order appears to be significantly delayed, please contact us at hello@marrowlane.com and we will assist you in checking the shipment status.
9. Lost or Missing Shipments
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the relevant delivery partner to investigate the shipment.
Please provide your order number and any relevant delivery information so that we can investigate the matter efficiently.
10. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.
If the product inside is damaged, defective, or incorrect, contact us at hello@marrowlane.com as soon as possible.
We may request photographs or videos of:
- The outer packaging
- Shipping label
- Product
- Damage or defect
This information helps us investigate the issue and determine the appropriate resolution.
11. Partial Shipments
In some circumstances, products from the same order may be shipped separately.
This may happen because of:
- Product availability
- Warehouse or fulfilment requirements
- Different product types
- Operational considerations
If your order is shipped in multiple packages, you may receive separate tracking information.
12. Cash on Delivery
Where Cash on Delivery ("COD") is available, eligibility may depend on your delivery location, order value, product, or other factors.
COD availability will be displayed during checkout.
We may contact you to confirm a COD order before dispatch.
13. Shipping and Returns
Shipping an order to you and returning an order are separate processes.
If you request a return, the applicable return shipping terms will be governed by our Returns & Exchanges Policy.
Where a product is defective, damaged, incorrect, or otherwise eligible for a return at Marrow Lane's responsibility, the applicable return-shipping arrangements will be communicated to you.
For other eligible returns, return shipping charges may apply according to our Returns & Exchanges Policy.
14. Shipping Restrictions
Certain products or delivery locations may be subject to shipping restrictions.
If an order cannot be delivered to the address provided, we will contact you and, where appropriate, offer an alternative solution.
15. Force Majeure
Marrow Lane will not be responsible for delivery delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Severe weather
- Epidemics or pandemics
- War or civil unrest
- Government restrictions
- Strikes
- Transportation disruptions
- Courier disruptions
- Infrastructure or network failures
- Other events beyond our reasonable control
We will make reasonable efforts to minimise the impact of such events and resume normal delivery as soon as reasonably possible.
16. Contact Us
For questions regarding your order or delivery, please contact:
Marrow Lane
Email: hello@marrowlane.com
Phone: +91 98765 43210
Customer Care:
Monday – Saturday
10:00 AM – 6:00 PM
When contacting us regarding an order, please include your order number so that we can assist you faster.
